BCI+network Case Studies

BCI+network assists hospitality and event venues with a myriad of issues related to successful operations. The following case studies illustrate problems, processes, and results.

Case study: Memphis Cook Convention Center

The Memphis Cook Convention Center, built in 1974, was originally operated by the City of Memphis and Shelby County. Approximately fifteen years ago the operation of the facility was contracted to a private management company. In 2009 the Center was producing very poor event booking results and limited financial benefit for the government ownership. The condition of the facility had deteriorated; additionally the center had developed a “caretaker” culture that was not conducive to providing strong guest services. The challenge was to find a way to improve the marketability of the center as well as the physical condition of the building, without drastically increasing the City and County’s annual budget investment. BCI+network was engaged by the Center Commission to undertake a feasibility study to determine market demand, look at various options for either expansion or replacement of the center, and then explore financing options for such an expansion or replacement.

Case study: Safeco Field

Safeco Field is owned by King County and administered through its Washington State Major League Baseball Stadium Public Facilities District (PFD). Home to the Seattle Mariners, the ballpark is operated by the Seattle Mariners under a contract with the PFD. The agreement between the Mariners and the PFD provides that the Mariners have responsibility for the maintenance of the ballpark. Due to some nebulous language in the operating agreement, the PFD engaged BCI+network to create and implement a process for evaluating whether the Seattle Mariners were meeting their contractual obligation to the PFD to maintain Safeco Field.